Sales Price (Including Shipping Fees):

For deliveries within Japan: The sales price displayed includes all charges (product price, shipping fee, and consumption tax). Depending on the customer's chosen payment method, additional fees such as shipping or bank transfer fees may be charged separately. Please understand this in advance.
For overseas deliveries: In addition to the product price, shipping fees, various handling charges, and customs duties may apply. These costs are the responsibility of the customer. The amount of shipping, handling fees, and customs duties varies depending on the destination country or region. Please be advised in advance.

Payment Timing and Methods:

Credit Card
Your payment will be confirmed at the time of placing the order.

Special Terms Regarding Returns:

• Please check within 7 days of receiving your order to confirm there are no damages or defects in the product and that the order details are correct.

• Inquiries, including those about gift wrapping services, will only be accepted from the original purchaser.

• As a general rule, returns will not be accepted except in cases of obvious pre-shipment damage.

• For damages during delivery, compensation claims may be made to the delivery company. If you suspect damage during delivery, please contact us at [marutakeakm@aokom.jp] or through the inquiry form. Please keep the original packaging, including the outer box, as this will be needed to share with the delivery company.

• If items are defective, damaged, or incorrect (different from the order), they will be exchanged for the same product or accepted for return. If replacement products are unavailable, a return will be processed. For variant specification products, modifications will be handled instead.

Timing of Product Delivery:

• Armor, costumes, props, and similar items are made-to-order. Customers will be informed of the approximate delivery period and contacted upon completion.

• Production of made-to-order items commences after confirmation of order and receipt of payment. Upon completion, customers are contacted for confirmation and prompt shipment.

• Due to handcrafted production, delivery may be delayed from the expected shipping date. Customers will be notified if delays are anticipated.

• Returns or exchanges are not accepted for made-to-order products.

• Changes to specifications after production has started are generally not accepted.

• Cancellations at customer request after formal ordering are generally not accepted.

• Delays caused by late decisions or confirmations from the customer are not the company's responsibility.

• For prepayment by bank transfer, products will be shipped within four weeks after payment confirmation.

• For other payment methods, products will similarly be shipped within four weeks after confirming payment.
  
  

Return, Exchange, and Cancellation Policy:

Customers must notify us of any return request within 7 days of receiving the product, and return the product within 7 days after notification

Business Operator Name and Contact Information

• Business Operator Name: AoKoM LLC

• Person Responsible: Masaki Aoki

• Business Address: 405, 1-6-16 Kandaizumicho, Chiyoda City, Tokyo

• Phone Number: 080-4730-5364

• Email Address: marutakeakm@aokom.jp