Please check within 7 days of receiving your order for any damages or defects in the , and to confirm that the order contents are correct.

• We only accept inquiries regarding orders from the person who placed the order, including gift wrapping services.

• As a general rule, we do not accept returns except in cases of obvious damage believed to have occurred before shipment. Please understand this in advance.

• For damages that may have occurred during shipping, we may seek compensation from the delivery company. If you suspect damage during shipping, please kindly contact us through our inquiry form. At that time, because we need to share the condition of the damage with the delivery company, please keep the original packaging and outer box for the time being.

• If there is any defect in the delivered product such as "damage or defects," or "a product different from the order," we will offer an exchange for the identical product or accept a return. If a replacement product cannot be prepared, a return will be processed. In cases where the product specifications differ, we will provide repair services.

Important Notes
Our products are not mechanical “industrial products” but handcrafted “artisan goods.” Therefore, even for the same product, slight variations and individual differences occur each time, and uniformity cannot be guaranteed. Please be sure to thoroughly check and understand these characteristics on our store, website, or via inquiry before making a purchase.

Returns cannot be accepted under the following conditions:

• Returns of made-to-order products

• Products returned 8 days or more after delivery

• Products returned without completing the return procedures

• Products that have been used, altered, washed, or dry-cleaned by the customer

• Products with odors, stains, or damages caused while in the customer’s possession

• Products whose defects cannot be confirmed upon inspection by our company

• Returns requested for customer convenience reasons such as "different from image," "no longer plan to use," or "financial reasons"

• Products purchased from other e-commerce sites — please contact the store where you purchased the product in such cases.